Advice, Support & Inspiration

Making Sense of Hard FM Services
An FMs guide to managing building services and maintenance

The modern built environment can be technically complex and the management of building services and maintenance can be a daunting task..

Whether you outsource these tasks or self deliver it is crucial to understand the principles, jargon and issues involved.

This one day course highlights the various areas of expertise required to competently run or monitor a hard services FM operation. 

This course is for:

Facility Managers, Procurement Managers, Operations Managers, Estate Managers, Property Managers, Hard Service Managers, Building Managers, FM Consultants and those interested in or aspiring to those roles

Objective:

To support those in FM seeking to master the practice of managing a hard FM service operation

Benefits for attendees: 

  • a generalunderstanding of building services and maintenance
  • an awareness of how to structure and run a hard services operation
  • the opportunity to review your own situation with peers and experts
  • experience in specific technical knowledge areas

Methodology :

A highly interactive series of workshop sessions where delegates will:

  • hear from experienced practitioners to inspire confidence
  • share personal experiences to ensure understanding
  • carry out individual exercises to reinforce learning
  • join in group exercises to benefit from team thinking

This will be supplemented by presentations and supporting materials.

Key Modules:

The “Hard Services” Environment

• Building Services design
• Key elements and what they mean to the FM
• Issues and Risks

Structuring a Hard Services Operation

• Maintenance Strategies (PPM, Reactive, Condition based etc)
• Systems & processes, tools & materials
• The hard services marketplace

Monitoring Hard Services Performance

• Life cycle costing, KPIs and SLAs
• Technical audits and monitoring
• Consultants and contractors

Specialist Services

• Fire, safety and security systems
• Fabric Maintenance
• Utilities and energy management

Cost:

  • Standard price £575.00 plus VAT
  • Discount price for advance booking and payment £475.00 plus VAT
  • Terms & conditions apply
  • Accommodation available at preferential rates
  • Discounts available for multiple bookings
  • This course can be delivered in house by arrangement

Dates:

  • 19 November 2008     Milton Keynes
  •  1 April 2009               Venue to be announced

Booking:

To obtain a personal booking form and for all enquiries call 01234 757865 or email